Signs it's time to call
- A damaged gas connection
- A utility-identified gas-line issue
- A planned appliance connection change
What to do before the visit
If you suspect a gas leak, leave immediately. Do not operate switches, appliances, flames, or a phone inside. From a safe location outside, contact 911 or your gas utility. Do not return until cleared.
Get to the cause, then choose the repair.
After safety clearance, the repair scope depends on the affected section, connected appliances, access, and required testing. Any utility coordination and applicable permit requirements need to be confirmed for the specific job.
When you call, describe when the problem started, whether it is getting worse, and any previous work in the area. Share the property address and any access restrictions so the visit can be planned.
What affects the cost?
Pipe routing, the damaged section, appliance connections, access, required testing, and permit requirements influence scope. Ask who coordinates any utility reconnection.
Ask for the assessment process, any visit or diagnostic charges, and the proposed repair price. Understand what is included before authorizing work. A phone conversation helps establish the next step; it does not replace an on-site diagnosis.
Questions about gas line repair
Should I call a plumber first if I smell gas?
Leave first. From a safe location outside, contact 911 or the gas utility. A plumbing repair appointment is not a substitute for an emergency gas response.
Can you quote gas-line work from a photo?
A photo may provide context, but it cannot establish the condition of a complete gas system. The job needs an appropriate assessment.
Gas emergency contacts come first
If a gas leak is suspected, leave before making a call. Xcel Energy directs customers to contact the utility or 911 from a safe location. Arrange plumbing repairs after the immediate hazard has been cleared.
Xcel Energy: emergency guidance
Plumbing help in Aurora
We serve Aurora neighborhoods including Meadow Hills, Seven Hills, Heather Ridge, Aurora Highlands, and Tallyn’s Reach. Call with your address to confirm availability for this service.