Signs it's time to call
- A toilet that keeps running
- Leaks at the base or supply
- Frequent clogging or an overflow
What to do before the visit
For an overflowing toilet, stop flushing. If safely accessible and operable, close the supply valve near the toilet. Do not force a stuck valve. Keep people away from wastewater and avoid using other drains if they are also backing up.
Get to the cause, then choose the repair.
A toilet problem may involve a tank component, supply connection, seal, fixture, or the drain beyond it. Identifying which part has failed helps avoid replacing a working toilet when a targeted repair is possible.
When you call, describe when the problem started, whether it is getting worse, and any previous work in the area. Share the property address and any access restrictions so the visit can be planned.
Repair the fault rather than guessing at replacement.
A running tank, water at the base, and repeated blockages have different causes. Note whether the toilet refills without being used, whether moisture appears only after flushing, and whether another nearby drain is affected. These observations help focus the assessment.
If water is overflowing now, use our overflow guidance. For planned replacement, review the fixture-fit questions in our plumbing buying guide.
What affects the cost?
The failed component, fixture condition, drain obstruction, and any floor or flange damage influence scope. If replacement is needed, ask whether removal, the new fixture, connections, and installation are included.
Ask for the assessment process, any visit or diagnostic charges, and the proposed repair price. Understand what is included before authorizing work. A phone conversation helps establish the next step; it does not replace an on-site diagnosis.
Questions about toilet repair
Why does my toilet keep running?
A fill mechanism or flush-seal issue may be responsible, but the specific cause needs checking. A running toilet can use water even when no one is using it.
Is water around the base always a seal leak?
No. Supply leaks, condensation, and tank leaks can also leave water near the base. The source should be confirmed before the repair.
Plumbing help in Aurora
We serve Aurora neighborhoods including Meadow Hills, Seven Hills, Heather Ridge, Aurora Highlands, and Tallyn’s Reach. Call with your address to confirm availability for this service.