Signs it's time to call
- A sudden loss of flow in cold weather
- Frost on an exposed pipe
- A leak appearing after a thaw
What to do before the visit
Never use a flame, torch, or open-flame heater to thaw a pipe. Do not use electrical equipment near standing water. Locate the main shutoff so you can respond to a leak if it is safely accessible.
Get to the cause, then choose the repair.
The service begins with the affected fixtures and the likely pipe route. Frozen and already-split pipes may initially look similar because ice can temporarily restrict escaping water. The line needs attention for both flow and potential damage.
When you call, describe when the problem started, whether it is getting worse, and any previous work in the area. Share the property address and any access restrictions so the visit can be planned.
What affects the cost?
The location of the affected section, accessibility, the pipe material, and any resulting leak repairs change the scope. Ask about steps to reduce future exposure once the immediate issue is resolved.
Ask for the assessment process, any visit or diagnostic charges, and the proposed repair price. Understand what is included before authorizing work. A phone conversation helps establish the next step; it does not replace an on-site diagnosis.
Questions about frozen pipe service
Can a frozen pipe leak after the weather warms?
Yes. A damaged section may begin leaking as ice thaws and water flows again. Stay alert for water, changes in pressure, or newly damp surfaces.
Can I use a torch to thaw a pipe?
No. Open flames create a fire risk and can damage plumbing. Call for a safe assessment, especially for inaccessible pipes.
Cold-weather preparation
Disconnect outdoor hoses before freezing weather and protect exposed plumbing. If a pipe is frozen or inaccessible, call rather than applying a flame. The Red Cross explains prevention and warning signs.
American Red Cross: frozen-pipe guidance
Plumbing help in Aurora
We serve Aurora neighborhoods including Meadow Hills, Seven Hills, Heather Ridge, Aurora Highlands, and Tallyn’s Reach. Call with your address to confirm availability for this service.