Signs it's time to call
- Several drains backing up together
- Wastewater returning at a low drain
- A blockage that keeps coming back
What to do before the visit
Stop using water if multiple fixtures are backing up. Keep children and pets away from sewage. Do not open or work in a contaminated area without appropriate help. Call and explain which fixtures are affected.
Get to the cause, then choose the repair.
A line assessment may include a camera inspection after access and flow conditions allow it. The objective is to distinguish an obstruction from roots, a failed joint, or a damaged section. The findings guide whether clearing, a localized repair, or broader replacement is appropriate.
When you call, describe when the problem started, whether it is getting worse, and any previous work in the area. Share the property address and any access restrictions so the visit can be planned.
Ask what the inspection actually shows.
Before approving substantial line work, ask where the problem is, what part of the pipe was inspected, and whether an obstruction or structural issue was observed. Confirm the access needed and what restoration is included. A limited view should not be presented as a complete inspection.
Start with sewer camera inspection where suitable. For an active backup, see what to do when multiple drains are affected.
What affects the cost?
Line depth, route, pipe condition, site access, and required excavation affect the work. Ask whether permits, utility coordination, backfill, and landscape or paving restoration are included.
Ask for the assessment process, any visit or diagnostic charges, and the proposed repair price. Understand what is included before authorizing work. A phone conversation helps establish the next step; it does not replace an on-site diagnosis.
Questions about sewer line repair
Do sewer problems always require excavation?
No. The right approach depends on the condition and location of the problem. Inspection is needed before promising a specific repair method.
Can I keep using other drains?
If more than one drain is backing up, additional water may worsen the overflow. Stop water use and call for guidance.
Sewer responsibility in Aurora
Aurora Water explains that property owners maintain the wastewater service line connecting their building to the city sewer main. If you suspect a public-main issue, check the city’s guidance before deciding which part needs work.
Aurora Water: wastewater and service-line responsibilities
Plumbing help in Aurora
We serve Aurora neighborhoods including Meadow Hills, Seven Hills, Heather Ridge, Aurora Highlands, and Tallyn’s Reach. Call with your address to confirm availability for this service.